Privacy Policy

Shenzhen Hua Yi Teng Technology Co., Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, job title, country, and any other information you voluntarily provide through our contact forms, email inquiries, or quote requests.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our site (collected via cookies and similar technologies).
• Communication Data: Any correspondence you send to us, including emails and messages submitted through our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide product information, and send quotations.
• To process orders, manage deliveries, and provide after-sales support.
• To improve our website, products, and customer service.
• To send you marketing communications (only if you have explicitly consented).
• To comply with legal obligations and enforce our terms of use.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Legitimate Interest: To respond to your business inquiries and provide products/services you request.
• Consent: When you voluntarily submit your information via our contact forms.
• Contractual Necessity: To fulfill orders or agreements with your company.
• Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: With third-party vendors who help us operate our website, process forms, or deliver emails (e.g., Formspree for form submission, email hosting). These providers are contractually bound to protect your data.
• Legal Requirements: If required by law, regulation, or legal process (e.g., court order, government request).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Inquiry records are typically retained for 3 years after your last interaction with us, after which they are securely deleted or anonymized.

7. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Restriction: Request restriction of processing your data.
• Data Portability: Request transfer of your data to another controller.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page.

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